FAQs

Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make certain that the email address you provide is correct. Upon processing, we will send you an additional email message and confirming your order number for your records is correct.

0 Comments - Leave a Comment

The courier have a limit to deliver especially the remote areas, but they know which is their branches is nearest to your shipping address and you can pick-up to their branch. We will give you the contact information nearest branch in your area, after you track your order please call or text to the courier to verify if your order is ready for pick-up

0 Comments - Leave a Comment

Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our staff to check whether we received your order. In addition, you can try to make a new account order and will inform thru email the order number we recieve from you.

0 Comments - Leave a Comment

On rare occasions, holiday, bad weather or in remote areas there sometimes might be a delay. If the announced shipping times are exceeded significantly, please contact us with your order number.

0 Comments - Leave a Comment

Our full contact information can be found here.

0 Comments - Leave a Comment

We currently do not have a physical store or showroom. Our line of business is to promote our products through online selling.

0 Comments - Leave a Comment

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Your on-line safety is assured. And best thing is do only transaction to the detailed email contact in website.

0 Comments - Leave a Comment

Yes, You may contact our email and once request is approved, your unused fund will be made to your registered name account which can be account to your registered address or In addition, our staff may suggest depositing these funds to your bank account or send back using western union(service fee charge will collect to your funds) to avoid the hassle of waiting or to avoid the hassle of traveling.

0 Comments - Leave a Comment

Yes. At pasilan.com we take your privacy seriously. We store any information you give us securely.

0 Comments - Leave a Comment

Yes, due to our terms of business and costumer satisfaction we are happy to hear from you in any question about our product. We are willing to serve you and knowledge about the items you want  to know. Here in our business costumer first is always right.

0 Comments - Leave a Comment

Yes, we are giving you one week to reserved the product. Our aim is to serve you as good as we can, we cannot be tolerate the words of “first come, first serve”

0 Comments - Leave a Comment

You can login first then make account for the payment and shipping address, after you make an purchase order number, send the payment thru bank deposit, western union, cebuana or credit card(paypal).

0 Comments - Leave a Comment

You can make account to login and make your billing and shipping address.

0 Comments - Leave a Comment

After we receiving your payment in our account, we preparing it for delivery to courier and at this point we can give you the tracking number of shipping courier.

0 Comments - Leave a Comment

Is base on our schedule of delivery to the courier frequently 1-3 days after the preparation and courier will delivery with out exact days, but commonly you receive your parcel 1 to 3 days base on your location.

0 Comments - Leave a Comment

Before we deliver it to costumer we open the box for tested and check all the accessories if complete.

0 Comments - Leave a Comment

Yes, all of the product have quality users are necessary to use it in the right way and handle it with care, because due to negligence or carelessness it will damage.

0 Comments - Leave a Comment

1. Browse our product, click the “Add to Cart” button.
2. Click on “My Cart” button located on the top right section of the page. You can also remove items and update quantities.
3. Click on “Proceed to Checkout” once you have finished adding items to your cart.
4. If you are an existing customer please enter your username and password. If you are a new customer proceed to billing & shipping section ( if no ship to defferent address click the box).
5. Submit your order once you choose the payment option by clicking the “place order” button (if you fail to do this step, we will not receive your order).
6. Summary of your order will appear on the screen and an order confirmation including payment options will be emailed to your email address.
7.  After you made your payment, kindly txt or call our  Number (+639098016094) to inform us. Then can you please write your Order ID in attach photo or scan of payment slip and send to our email for easy transaction. Your order won’t be shipped until the funds have cleared in our account.
8. You will get a message within 24hrs from our staff once your order is complete payment and ready for shipment. If you don’t receive any txt message in 24hrs, please let us know.

0 Comments - Leave a Comment

Changes or cancellations to your order for delivery can be made by contacting  our staff (+639217617007). We aim to dispatch your items as quickly as possible and if your order has already been dispatched, we will not be able to make any changes.

0 Comments - Leave a Comment

If you have forgotten your password, simply click on the My Account – Lost your password? link on the login page. You will automatically receive e-mail where you can reset a new password.

0 Comments - Leave a Comment

Simply click on the “my account” button on the top navigation on the screen or you can buy directly to checkout. Then registered your username, email and password – it is really quick and easy and you only do this once. And don’t worry, we will not share your personal details with anyone, and we will not contact you if you do not want us to. Your information is also safe with us, as we subscribe to the strictest security standards meaning your information is safe from anyone who is not authorized to see it.

0 Comments - Leave a Comment

1. For Western Union and Cebuana Lhuillier contact seller after payment, Please send it to email your MTCN number with your Order ID number to – pasilaninfo@gmail.com to verify your payment for easy transaction. Your order won’t be shipped until the funds have been cleared in account.
2. For Bank deposit make your payment directly into our bank account. For easy fast verification can you please write your Order ID in attach photo or scan of deposit slip and send to email – pasilaninfo@gmail.com for easy transaction as the payment reference. Your order won’t be shipped until the funds have cleared in our account.
3. For Credit card Pay via PayPal (we only accept Philippine paypal), you can pay with your credit card secured.

0 Comments - Leave a Comment

Sorry No, we have a delivery within two 1-3 days delivery, even we confirm your payment positive, due to preparation for the other order we schedule it for delivery. If once your order is fall on the schedule we can delivered it synchronously.

0 Comments - Leave a Comment

Yes, except the billing address in the checkout, because that is your registered account in your credit card. The checkout have the optional for your shipping address if you don’t have just click the box and the billing address will be your shipping address.

0 Comments - Leave a Comment